Privacy Policy for EZM CRM (Chrome Extension)
At Recovery Amped, LLC (“we,” “us,” or “our”), your privacy is important. This Privacy Policy outlines how EZM CRM, our Chrome extension for automated outreach and AI follow-up, collects, uses, stores, and protects your data — including any data accessed through Google APIs — and how you can manage your data preferences.
This Privacy Policy is hosted at
https://ezmcrm.com/privacy-policy-page-7647-1808
, is clearly linked on our homepage and extension interface, and is compliant with Google's API Services User Data Policy.
1. Information We Collect
a. User-Provided Information
Name, email, phone number
LinkedIn or Facebook profile information (if available in your outreach settings)
Uploaded lead/contact lists or messages
Login credentials (if required for internal CRM usage)
b. Automated Activity Data
Messaging actions (e.g., connection requests, follow-ups)Interaction logs with leads (via LinkedIn, Facebook, or other platforms)Extension usage logs and clickstream data for UX improvement
c. Google API Data (if authorized)
If you connect your Google account for calendar scheduling or contact syncing, we may access:
Gmail metadata (e.g., sender, recipient, subject, timestamp — never content)
Google Calendar event metadata (event title, time, attendee status)
Google Contacts metadata (name, email, phone — if applicable)
We only access this data if you explicitly grant permission during the OAuth consent process.
2. How We Use Your Data
Your data is used strictly to support the core functions of the EZM CRM extension, including:
Automating outreach messages and AI-powered follow-ups
Scheduling calls or tasks via Google Calendar (if enabled)
Personalizing sequences based on user-defined workflows
Logging activity and improving in-app user experience
We do not use your Google user data to:
Train generalized AI or ML models
Serve personalized or retargeted ads
Build marketing or resale databases
Determine credit-worthiness or for lending purposes
3. Data Sharing & Disclosure
We do not sell or rent user data to third parties.
We only share limited data with authorized service providers who help us run our extension securely and effectively (e.g., cloud servers, analytics, customer support). These providers are contractually obligated to follow strict confidentiality and security standards.
4. Retention & Deletion
We retain your data only as long as needed to provide our services and meet legal or operational requirements.
You may request deletion of your account or associated data at any time by emailing:
.
Upon request, we will delete your data within 30 days, unless retention is required by law.
5. Security Measures
We implement industry-leading security practices to protect your data:
All communications are encrypted using HTTPS
OAuth 2.0 is used for secure Google API access
Sensitive data is encrypted at rest and in transit
Role-based access controls and activity logging are enforced internally
6. Google API Services User Data Policy Compliance
EZM CRM strictly complies with the Google API Services User Data Policy including Limited Use.
We do not use Google user data for any purpose unrelated to the core extension functionality. Your Google data is never used to train, develop, or improve generalized machine learning models.
7. Your Rights & Choices
You can manage access permissions to your Google account at any time by visiting your
Google Account Permissions
.
To access, modify, or delete your EZM CRM data, contact us at
.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent in-extension notice. Continued use of EZM CRM after changes implies acceptance.
9. Contact Us
If you have any questions or concerns about this policy or our data practices, please contact:
Recovery Amped, LLC
Email:
Address:
4555 S 3rd St
Louisville, KY 40214